Universal Park ‘Emergency’ leaves guests trapped calling doctors

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Dozens of Universal Studios guests recently had their own “forbidden” experience, finding themselves stuck and in desperate need of help.

Credit: Universal Orlando Resort

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In the Suite at Universal Studios Resorts, guests were able to experience all that The Wizarding World of Harry Potter has to offer. From unique and interesting food to world-class attractions, this expansion to Universal Studios in Japan, Orlando, Hollywood and Beijing.

One of the most popular rides in the whole wizarding world of Harry Potter has to be Harry Potter and the Forbidden Journey.

Universal prohibited travel
Credit: Universal

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Harry Potter and the Forbidden Journey uses KUKA technology, allowing the seats to move in different ways while being held above the track by a giant robot arm. The ride takes guests through a series of screens and projections, as well as physical objects and sets. On board, guests will encounter Hogwarts Castle, Whomping Willow, Dementors and a Quidditch match.

Since the Orlando version first opened in 2010, the ride has been a smash hit among Harry Potter fans as well as casual theme park goers.

However, despite the high-tech nature of this ride, sometimes things can still go wrong, which we’ve covered in the past. Universal Studios Florida and Islands of Adventure both have many rides running each day, so slight malfunctions are likely to occur from time to time.

Harry Potter and the Forbidden Journey
Credit: Universal

As you can see below in a TikTok shared by @xxoodee, a pretty scary situation unfolded:

People in two carts to our left were panicking screaming for a doctor, no one came for about an hour. I decided to call Universal Studios and let them know there was an emergency. Today was a crazy day.

@xxoodee

People in two carts to our left were panicking screaming for a doctor, no one came for about an hour. I decided to call Universal Studios and let them know there was an emergency. Today was a crazy day. 😶

♬ Harry Potter – The Intermezzo Orchestra

As you can see, guests were reportedly left hanging in the air for nearly two hours after an incident caused the ride to be halted. The caption accompanying the video reads: “The people two carts to our left were panicking screaming for a doctor, no one came for about an hour.”

The guest called Universal Studios to let them know there was an emergency. Eventually, guests were able to evacuate the ride and no injuries were reported.

harry potter night show
Credit: Universal

Universal Studios officially described attraction as follows:

Fly over Hogwarts™ with Harry Potter™

Situated in The Wizarding World of Harry Potter™

Enter through the imposing castle gates and walk through the familiar passageways and corridors of Hogwarts™ School of Witchcraft and Wizardry. Visit iconic locations such as Dumbledore’s Office, Defense Against the Dark Arts classroom, Gryffindor™ Common Room, Room of Requirement, and more.

Then prepare to soar above the castle grounds as you join Harry Potter™ and his friends on an unforgettable thrilling adventure, face-to-face with an array of magical creatures. This amazing attraction uses revolutionary cutting-edge technology (and a bit of magic) to create a one-of-a-kind ride.

Have you ever been stuck in a Universal Studios attraction?

You can go to Universal Studios Florida, Islands of Adventure, then have dinner and drinks at CityWalk. Want to dive? Volcano Bay is ready for you. With so many fun events like Mardi Gras, Halloween Horror Nights, and more, Universal will give you an action-packed adventure like you’re in the movies! Or how about a trip to Universal Studios Hollywood to check out the movies?

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